Privacy Policy
Your privacy is important to us. This policy explains how we collect, use, and protect your information.
Introduction
TrueIdentity.io ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our identity verification and lookup services.
By using our services, you agree to the collection and use of information in accordance with this policy. If you do not agree with our policies and practices, please do not use our services.
Information We Collect
Personal Information
We collect information you provide directly to us, such as when you create an account, make a purchase, or contact us for support. This may include your name, email address, phone number, and payment information.
Usage Information
We automatically collect certain information about your use of our services, including your IP address, browser type, device information, and how you interact with our platform.
Search Data
We collect information about the searches you perform, including phone numbers, email addresses, and other identifiers you search for, to provide our lookup services.
How We Use Your Information
Service Provision
We use your information to provide, maintain, and improve our identity verification and lookup services.
Communication
We use your contact information to send you important updates about our services, respond to your inquiries, and provide customer support.
Security and Fraud Prevention
We use your information to protect against fraud, abuse, and other harmful activities, and to ensure the security of our platform.
Information Sharing
Service Providers
We may share your information with third-party service providers who assist us in operating our platform, processing payments, or providing customer support.
Legal Requirements
We may disclose your information if required by law, court order, or government regulation, or if we believe such disclosure is necessary to protect our rights or the safety of others.
Business Transfers
In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction.
Data Security
Encryption
We use industry-standard encryption to protect your personal information both in transit and at rest.
Access Controls
We implement strict access controls and authentication measures to ensure only authorized personnel can access your information.
Regular Audits
We conduct regular security audits and assessments to identify and address potential vulnerabilities.
Your Rights
Access and Portability
You have the right to access your personal information and request a copy of your data in a portable format.
Correction and Updates
You can update or correct your personal information at any time through your account settings or by contacting us.
Deletion
You have the right to request deletion of your personal information, subject to certain legal and operational requirements.
Cookies and Tracking Technologies
We use cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small data files stored on your device that help us:
- Remember your preferences and settings
- Analyze how you use our services
- Provide personalized content and advertisements
- Improve our platform's performance and security
You can control cookie settings through your browser preferences, but disabling cookies may affect the functionality of our services.
Data Retention
We retain your personal information for as long as necessary to provide our services and fulfill the purposes outlined in this Privacy Policy. Specifically:
- Account information is retained while your account is active
- Search history is retained for 12 months for service improvement
- Payment information is retained as required by law and for billing purposes
- Support communications are retained for 3 years
International Data Transfers
Your information may be transferred to and processed in countries other than your own. We ensure that such transfers comply with applicable data protection laws and implement appropriate safeguards to protect your information.
Children's Privacy
Our services are not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. We encourage you to review this Privacy Policy periodically for any changes.
Contact Us
If you have any questions about this Privacy Policy or our privacy practices, please contact us:
privacy@trueidentity.io
Phone
+8801737757944
Data Protection Officer: For privacy-related concerns, you can also contact our Data Protection Officer at dpo@trueidentity.io